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PLEASE READ BELOW REGARDING RETURNING ITEMS

 

  • Please check size guides on all items before ordering

  • Please check delivery guides before ordering

  • HS Design & Music must be notified of any returns within 7 days of receiving your order

  • All returns must be returned as received in original packaging

Please email returns.hsdm@gmail.com quoting your order reference number in the subject line and detailing what item you are wanting to return if you ordered more than one item and your reason for returning an item / items.

These are the reasons accepted for returns:

  • If you received an item that you did not order

  • If there is an error in print quality and or the item is damaged

  • You ordered the wrong size

Refund Policy:

For reason 1: If you received an item that you did not order - full refund or a new order will be sent

For reason 2: If there is an error in print quality and or the item is damaged - full refund or new order will be sent

*FOR REASONS 1 & 3 YOU WOULD NOT NEED TO RETURN THE ITEM, BUT YOU WOULD NEED TO SEND IN PHOTOGRAPHS OF THE ITEM / ITEMS FOR YOUR RETURN REQUEST TO BE ASSESSED

For reason 3: You ordered the wrong size - NO refund will be given for incorrect sizes ordered due to the items being custom made and the size guides being on all products and on all pages of the shop's website. An exchange in size will be offered on all size related returns

*ALL RETURNS FOR SIZE EXCHANGES WILL NEED TO BE RETURNED BY THE CUSTOMER AT THEIR OWN EXPENSE. (THIS WILL BE TO A UK ADDRESS, DO NOT SEND BACK ANY RETURNS UNTIL YOU HAVE CONTACTED US)

NO RETURNS / CANCELLATION of orders will be accepted for the following:

The length of time taken to receive your order, unless delivery has exceeded the stated time to arrive with no good reason for it taking so long or the order has been lost in transit. (Standard delivery time is 5-20 days after fulfilment, Express delivery time is 3-5 days after fulfilment)

For orders where you have changed your mind once the order has arrived. This is due to all orders being made to order.

(If you order and then realise you made an error or decided you wanted to cancel, if you contact us straight away we may be able to stop the order this end and issue a refund before the order is placed into production, or change the order to amend your error.)

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